FREQUENTLY ASKED 🙋🏻‍♀️

🙋🏻‍♀️ Hi there! My name is Samantha and I am the heart, brains, and sol of this small biz. I wear all the hats around here: owner, designer, maker, photographer, marketing, accounting, and IT tech - and I love absolutely all of it!

To read more about me and find out why starting NEON SOL was as an absolute no-brainer, check out my origin story - and for an even deeper dive, check out the interview over on the Behind the Seams blog (coming soon)!

I handcraft everything myself from my one-woman studio in Bridgeport, Connecticut 💖

To learn more, head over to the about page and read the NEON SOL story.

Most orders will ship within 1 to 3 days via USPS. Transit time once handed off to the shipping carrier usually takes between 2 to 5 business days.

This is an average and no unfortunately no guarantees can be made that there will be no delays during travel.

Please refer to the shipping page for all the juicy details regarding shipping & delivery.

We do ship worldwide - however, at this time we unfortunately cannot offer shipping to Germany. We are working to reinstate this option in the future - thank you so much for your patience and understanding 🙏

Please refer to the shipping page for all the juicy details regarding shipping & delivery.

Sure thing! As long as the first order hasn't shipped yet, simply reply to either order confirmation email with your request and please include both order numbers so we can combine the orders.

Any shipping overages will be refunded to you.

For cardholders, I am happy to adjust the size of the holder to fit your specific card dimensions. Please head over to our contact page to get in touch!

For everything else, please use the contact form to inquire about custom orders and I'll be more than happy to see what I can do/create for you!

Gift wrapping is available at $4 per order (not per item!) and can be selected at checkout - more details on our eco-friendly black kraft wrapping add-on can be found here. All orders marked as gift include an optional gift message and a packing list with no price details.

By default, all jewelry comes thoughtfully packaged in a padded black box, ready for gift-giving (or treating yourself!).

As long as your order hasn't shipped yet and it's not a custom item, please reply to your order confirmation email with your cancellation request.

Unfortunately I am unable to accept returns at this time - but not to worry, a quick and easy returns process is currently being set up - stay tuned!

If you would like to exchange your item for a different color or style of equal or lesser value, simply reply to your order confirmation email and I will be happy to assist you! Please note you will be responsible for any new shipping costs and you will be invoiced via email prior to shipping.

Thank you for your understanding!

Please simply reply to your order confirmation email and I will be happy to resolve the issue for you.

Actual colors may vary from the photos shown. I do my best to represent all products as true-to-life as possible, but individual monitors and phones have different capabilities and settings that can cause the color on the screen to differ from the actual photograph. Colors can also appear different in various lighting condition (e.g. sunlight vs fluorescent light).

Please keep this in mind when placing your order and if you have any questions, please don't hesitate to reach out.

Check out our materials page for complete details on all of the textiles we use.

(Each product description also includes a material dropdown listing the textile content of that item.)

For detailed care instructions on the entire range of NEON SOL products, please check out our product care page.

(Each product description also includes a product care dropdown briefly outlining the cleaning guidelines for that item.)

Not to worry! I've typed them up here for you to reference whenever you need it:

HOW TO USE
• for HEAT therapy: warm in microwave on a clean plate for 30 seconds or in 10-second intervals (do not overheat - always test temperature on skin first)
• for COLD therapy: place in the provided ziplock bag and chill in freezer for up to 1 hour

HOW TO CLEAN
• pillowcase: gently hand or machine wash; tumble dry low or hang to dry
• inner pillow: gentle spot cleaning onlyStore in the provided ziplock bag away from light, heat, and humidity when not in use.

Over time, the lavender scent will wear off - don't worry, this is natural and to be expected!

When you notice the aroma has faded, simply apply 1-2 drops of your favorite lavender essential oil directly onto the inner pillow itself to give it a refresh 💜